To continuously improve Faida Trade, we regularly conduct planned maintenance. Maintenance is required to improve the performance of the existing website and services and also add new services/ features. Our planned maintenances generally consist of three phases:
Phase 1 - Cancel Only Mode
Before entering into maintenance, as a precursor warning, we enable cancel only mode. In this phase users can :
- 1) Cancel/ Edit their open orders
- 2) Access all pages and view complete market information
However, they cannot:
- 1) Cancel/ Edit any open positions>
- 2) Add any new orders in any product
- This phase is enabled for 2 - 5 minutes before each planned maintenance
Phase 2 - Maintenance - In this phase, we start the upgrade/ repair work the on our website. In this phase users can :
- 1)Access certain informational pages which do not use market data
- However, they cannot:
- 1) Access multiple sections of the website which use market information such as Trade page, markets page
- 2) Cancel/ Edit any open orders
- 3) Cancel/ Edit any open positions
- 4) Add any new orders in any product
- Please also note that during this phase liquidations or stop orders are not triggered. This duration of this phase is variable and is communicated with the maintenance announcement
Phase 3 - Post Only Mode
In this phase, we re-initiate the website with limited functionality. At the end of this phase, a single price auction is conducted to determine the opening price. In this phase users can- 1) Access all pages and view complete market information
- 2) Add new orders, however, orders will not be executed as matching of orders is not initiated
- Cancel/ Edit their open orders
However, they cannot:- 1) Cancel any open positions
- This phase is generally active for 5 - 10 minutes before each planned maintenance. Post completion of Post only mode phase, normal trading resumes and all sections and features of the website become accessible.
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