If you are unable to log in to your Faida account, please follow the steps below to troubleshoot the issue.
1. Check Your Login Credentials
Make sure you have entered the correct registered email address and password.
Please check:
- Your email address is entered correctly.
- There are no extra spaces in the email or password.
- Caps Lock is not enabled if your password contains lowercase letters.
- You are using the password associated with your Faida account.
2. Reset Your Password
If you have forgotten your password or your password is not being accepted, you can reset it using the "Forgot Password or 2FA?" option on the login page.
Follow the instructions provided to reset your password and try logging in again.
3. Still Unable to Log In?
If you have entered the correct credentials or reset your password but are still unable to access your account, please raise a support ticket with the details of the issue.
Submit a ticket:
https://support.faida.trade/support/tickets/new
Our support team will review the issue and assist you further.
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